Anthem Inc. Indianapolis Jobs

Job Information

Anthem, Inc. Process Improvement Analyst in Indianapolis, Indiana


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Process Improvement Analyst

The preferred locations for this position are

Roanoke, VA, Richmond, VA, Cincinnati, OH, Indianapolis, IN,

Midland, GA, Reno, NV, South Portland, ME and Albany, NY

but all other locations will be considered.

The Process Improvement Analyst is responsible for identifying process improvement strategies to achieve quality goals. Primary duties may include, but are not limited to:

  • Conducts assessments of current processes, reports and procedures.

  • Identifies process improvements and recommends solutions for corrective, preventive actions.

  • Collects data and performs quantitative analysis to substantiate assumptions. Performs any necessary ad hoc reporting.

  • Coordinates training and documentation required by the changes.

  • Measures outcomes of quality improvements using metrics and benchmarking criteria.

  • Documents quality initiatives for regulatory requirements.


  • Requires a BA/BS degree; 3-5 years of operational experience in healthcare

  • 2 + years’ experience of process improvement, workflow analysis, project management; or any combination of education and experience, which would provide an equivalent background.

  • 2-3 years of operational experience in healthcare

  • 2 + years of experience in process improvement, workflow analysis, project management

  • Ability to manage multiple, complex, on-going tasks and projects required

  • Strong organizational, problem solving and teamwork skills required

  • Presentation skills required

  • Microsoft Office skills required (Excel, MS Access, PowerPoint) required

  • Experience developing and modeling operational production and staffing standards across multiple operational areas (call, claim, medical management) preferred

  • Business Objects and Tableau experience preferred

  • MOST, MODAPTS, or Time Study certification preferred

  • Prior workforce management experience preferred

  • Travel up to 75% required

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran

REQNUMBER: PS41705-Indianapolis-Indianapolis