Anthem Inc. Indianapolis Jobs

Job Information

Anthem, Inc. Outreach Specialist in Indianapolis, Indiana


SHIFT: Day Job

SCHEDULE: Full-time

Responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

Primary duties may include, but are not limited to:

  • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.

  • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.

  • Supports and promotes State Sponsored Programs through participation in community events.

  • Represents State Sponsored Programs in community collaborations.

  • Supports member access to care through home visits, processing of reports, and distribution of collateral materials.

  • Performs new member orientations.

  • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.

  • Provides superior, professional, and courteous service to customers.

  • Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the company's associates, community-based organizations, providers and plan members.



  • HS Diploma

  • Minimum of 1 year of customer service experience

  • Or any combination of education and experience that would provide an equivalent background

Preferred Qualifications:

  • Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS61385