Anthem, Inc. Manager II Performance Enhancement in Indianapolis, Indiana
SHIFT: Day Job
Your Talent. Our Vision. At National Government Services (NGS), an independent subsidiary of Anthem, Inc. and one of the largest Medicare contractors in the country, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve.
The Manager II Performance Enhancement is responsible for assessing operational performance and managing the development and implementation of action plans where indicated. This is a remote postition near any Anthem location.
Primary duties may include, but are not limited to:
Reviews and enhances operational performance of all service teams.
Audits team efficiency and accuracy.
Oversees the QA review of on-line and completed team production. Initiates, implements, and audits action plans.
Monitors process improvements on current workflow/procedures to ensure continuous and ongoing enhancements.
Coordinates action plan reviews.
Oversees design/delivery of technical training programs and monitors effectiveness of service training programs.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
- Requires B.A. or B.S. degree; an minimum of 7 years experience in operations, quality assurance, and/or training program development; project management and organizational development skills; experience utilizing adult learning theory and instructional systems design methodology; or any combination of education and experience, which would provide an equivalent background.
Healthcare insurance and/or Medicare experience preferred.
Proficient in Microsoft Excel strongly preferred.
Quality and operations background is strongly preferred.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact email@example.com for assistance.