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Anthem, Inc. Infrastructure Services Analyst Advisor in Indianapolis, Indiana


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Title : Infrastructure Services Analyst Senior

Location : Norfolk, VA | Richmond, VA | Atlanta, GA | Indianapolis, IN | Mason, OH

Essential duties to include, but are not limited to:

  • Solves problems, performs analysis, researches, and tests functions for systems and networks.

  • Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions

  • Develops root cause analysis activities that resolve significant system issues.

  • Provides trouble resolution and serves as point of technical escalation on complex problems.

  • Leads or plans implementations for systems and networks

  • Develops testing plans to ensure quality of implementation.

  • Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.

  • Participates in the design of the enterprise architecture.

  • May be assigned to project teams for technical consultation to business partners and developers.

  • Oversees enterprise mix of vendor services; recommends changes and updates to strategy; may act as key contact for setting vendor support strategy.

  • Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.


Minimum Required Qualifications:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, or hardware/software support; or any combination of education and experience, which would provide an equivalent background.

    Preferred Skills:

  • Strong experience in application support (I.E. troubleshooting, debugging, and analyzing issues)

  • Experience in platform activities such as installations/upgrades and configurations

  • Understanding of networking like DNS, IP Range, F5 Load Balancer Pool, GTM, LTM and Firewall configuration

  • Proficient SQL experience, preferrably with DB2, Linux and Microsoft SQL Server

  • Previous experience with IBM (Sterling) B2B Integrator configuration. Including business processes, complex mapping scenarios, and all aspects of EDI trading partner implementation

  • Familiarity with LFTP, GlobalScape, Axway, FTP (or any smiliar application)

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS57304-Indianapolis-Indianapolis