Anthem, Inc. Digital Product Manager Sr in Indianapolis, Indiana
SHIFT: Day Job
Your Talent. Our Vision . At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Digital Product Manager Sr
Location: The ideal candidate would be located in an Eastern or Central time zone, but will consider other US Anthem locations.
Anthem’s Chief Administration Officer team is looking for a Digital Product Manager Sr to join its team. This high-performing individual contributor will be responsible for the ongoing strategy development of new and existing capabilities of digital products from inception to launch and lifecycle.
Primary duties may include, but are not limited to:
Oversee and interpret market research, internal data and competitive intelligence to determine ways to differentiate product capabilities and engage our constituents
Partners with business stakeholders, Design Teams and IT to prioritize the best solutions to enhance functionality and increase user satisfaction
Participate in Agile Scrum process to ensure product solutions are fulfilled
Work with design team to organize and evaluate results from usability studies
Evaluate how variations in the product design can impact its overall effectiveness
Oversee development and maintenance of products
Establish performance goals, enable monitoring, review success metrics and provide routine and ad hoc analyses and reports to management regarding results
Requires a BA/BS degree and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.
Prior direct to consumer and/or healthcare industry digital product management and CX experience
Proven experience with agile development (SAFe, Scrum, Kanban, etc.)
Passion for creating best in class digital products and customer experiences that are user centric
Demonstrated business acumen informed by business case creation, P&L ownership, operational expertise and cross functional teaming
MBA or Master’s degree
Experience working across a large corporate footprint
Familiarity with customer satisfaction models and scoring (NPS, CSAT, etc.)
Excellent communication skills enabling stakeholder engagement, leadership by influence and inspirational actions (by internal partners)
Technical Fluency – an ability to help Technology, UX, Design and Product partners understand the tradeoffs between digital innovation, content management, user experience and business results/outcomes
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.