Anthem, Inc. Behavioral Health Triage EAP Consultant I (Unlicensed)-Military OneSource in Indianapolis, Indiana
SHIFT: Day Job
Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Candidate in this position will need to maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families and ensure that MilitaryOne Source Program remains free of any political bias and will ensure consistency of service regardless of installation, or any other factor.
Position: Behavioral Health Triage EAP Consultant I Location: Remote/Work from home
Shift Work Available:
Sunday-Thursday 12:30pm-9:00pm EST
Tuesday-Saturday 12:30pm-9:00pm EST
Monday-Friday 4:00pm- 12:30am EST (15% Shift Diff)
*Shifts beginning after 12pm are eligible to receive a 10% shift differential
Sign On Bonus $2,000
The Behavioral Health Triage EAP Consultant I is responsible for providing assistance, services, resources, referrals, and consultation on various Employee Assistance Programs and work/life issues to support our Military One Source contract. Military One Source offers all active-duty service members and their family non-medical counseling services free of charge, such as stress management, decision making, communication, grief, blended-family issues, and parenting-skills. This is a telephonic role that is part of a 24/7 call center department, incumbents should expect to take a high volume of calls and meet contract performance guarantees. Primary duties may include, but are not limited to:
Conducts comprehensive assessments of user’s need for core EAP and work/life services, such as childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, health and wellness, work issues and other specialty and add-on services.
Deescalates callers, navigates resources, resolves complex concerns, assesses, and takes action in crisis situations.
Identifies high-risk cases and responds as indicated under the direction of management.
Documents cases into the system.
Performs follow up calls and reporting as necessary.
Monitors research, referrals, and additional materials sent to users/customers.
May work on special projects based on business needs.
The health and safety of our associates, members and communities is a top priority for Anthem. This priority has become increasingly important as we continue to face the challenges of the COVID-19 pandemic. Anthem believes vaccination is the best way to reduce the spread of COVID-19 and protect our members, our communities, our families and ourselves. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is required for this role. (At Anthem, fully vaccinated means it has been at least two weeks since you have received the second dose of a two-dose vaccine such as Moderna or Pfizer, or the single dose of a single dose vaccine, such as Johnson & Johnson ).
If you do not meet the requirements for this position, we encourage you to review other positions that currently allow virtual work. If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis. Should you have any questions regarding the requirement after applying, email TalentAcquisition_VaccinationSupport@anthem.com .
Education & Experience: Masters degree in Social Work, Counseling, Psychology, or other Mental Health field required; 1 - 3 years of clinical or healthcare work experience required; or any combination of education and experience which would provide an equivalent background
US Citizenship is required
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions